Shipping - FAQs
🚚 Shipping FAQs: The Lowdown on Your Delivery
We want you to get your purchase as fast as humanly possible! Here are some quick answers to common questions about where your package might be:
- Why hasn't my tracking number updated yet?
- Wait, my order is "Delayed"—what gives?
- What if my tracking says "Delivered" but I don't see it?
- Can I change my address while it's in transit?
Sometimes it takes 24-48 hours for the carrier to scan your package after it leaves our hands. If it looks stuck, it’s likely just between scanning hubs and will pop back up soon!
Deep breaths! Most delays are caused by unexpected weather, high seasonal volume (like the holidays), or carrier backlogs. These typically only add 3-5 business days to your wait.
Carriers sometimes mark packages as delivered a few hours early. Check with your neighbors or behind that one oversized planter—if it’s still missing after 24 hours, Contact Our Support Team and we’ll hunt it down for you!
Once a package is on the move, it’s usually on a set path. If you caught a typo early, reach out ASAP and we'll see if we can perform some "shipping magic" with the carrier.
